Fighting With Fastech

Pretty much nearing the end of my relationship with FT now.
The CS since the turn of the year (coincidentally when Sufie left?) has turned to complete shit. With the amount of crap I receive from them there is no point buying anything if they are just going to be pricks every time I open a ticket.

The icing on the cake has been after far too many messages back and forth over the last week. They will only refund me for the Vertex v2 I have (It has poorly threaded posts so the screws don't tighten and you can remove screws by wiggling them) if I pay for return shipping, pay for the shipping for it to be sent to me and, this one is great, "the device has no effect preventing it from resell".

It's only $8.81, but the money isn't the issue...

 

Same Bought a Kayfun V4 clone only 1 screw post works out of 4 ... ticket response times a laughable

 

That's what they want.
The money isn't the issue, I just can't stand people thinking they can pull my pants down and I will let them.
Without the return policy FT is a no-go.

 

As long as FT continue to offer literally dozens of identical items from a host of various manufacturers without any quality control inspection there problems with customer returns are only going to get worse. As a business their costs will only increase with returns eventually making them not such a bargain retailer as these costs will result in increased pricing.

I've said it before and I'll say it again, their business would be much better off by offering a couple of identical items from 2 different manufacturers after undergoing strict QC.

 

Yeah, the 43 different Derringers. WTF for?

 

I have stopped totally using them. For me it started to irritate with shipping time over the ages, then I started to receive to many items with flaws. Thing's missing, screws that were #screwed at arrival. It's to much hit and miss.

If the day comes that I can't afford a few dollars extra to get a quality product ( you can of course never be 100% sure ), then I will simply stop shopping new things.

And as mentioned by V the prices has gone steadily up to. FT is not cheap for me any more when I look at / remember the things I have bought there that actually lived up to my expectations.

As the Derringer example. The one I received today is totally top notch quality. I paid $10 for it. I actually believe this is a 1:1 clone.
The rest of the goods were of similar standard. It's this kind of shops I will stay with in the future.

But this was my rant, finished now

 

It was only because of the CS that I shopped there. Well, that and the free shipping.
I'd rather pay a bit extra to know I am getting an Infinite/SXK clone which are generally very good.
Authentics other than Chinese made are not an option. There isn't an atomizer on the planet worth $200.

Without the CS it's just not worth the hassle. Unfortunately for them I have too much time on my hands at the moment to let them fob me off.

 

Seems like they need to stop offering $5 clones with free shipping and returns.

 

Either that or improve QC wherever they're coming from

 

I've returned 3 items to FT, a box mod, an atomizer and a coil jig. For the first two they refunded me and paid for return shipping. The jig they just told me to toss and refunded the money. I say refunded, but it was in fact store credit, which supposedly can be transferred to a Paypal credit. Maybe I'm lucky.

 

As always you get what you pay for, if you are taking the cheapest of the clones you will probably end up with poor quality, thus said they have plenty of authentics now and they still have great prices especially considering the free shipping.

Here in Thailand I still think FT is still one of the best bets when you want to order from abroad without too much hassle, I personally never had to deal with returns and stuff but the staff has been helpful on each request even if it took sometime long to get an answer, the name of the site is my main concern as it is not fast in any way

 

You would think so but from my experience with FT that is simply not the case.

Looking through my orders I have had 13 returns, 11 of which has been relatively hassle free which is why I continued to shop there. These last two tickets, one has been on going for 2 months and the other for 2 weeks.

 

I think these clones are made as quickly as possible usually with no care for QC. A higher price might mean better materials, but no guarantee they'd slow down shipment to do proper QC measures.