About GearBest

Hello Thailand Vapers.
Glad to be here.

Our mission
At GearBest, our company vision is simple: to become the premier online electronics seller by providing an unparalleled selection of the very best gadgets, an unbeatable shopping experience, prompt shipping and exceptional customer service that exceeds expectations.

For us, the customer is always king. Our total commitment to customers empowers us to work closely together with every customer. When you buy from us, the sale is not complete when we ship your order, it is complete when you are totally satisfied.

Can you trust GearBest?
GearBest holds its own inventory in secure state of the art warehouse facilities, we adhere to exceptional quality control processes and operate an extensive Customer Support Center offering multiple service channels.

Our professional servers and website are security scanned, authenticated and fully verified by McAfee Secure™ from Symantec™ on a daily basis to protect you online. Click on the official McAfee trustmark to learn more. You can learn more on our Secure Shopping page. Shop with confidence at GearBest.

Important Notes

• • Certain items are prohibited by some shipping carriers, e.g. batteries and e-liquids. If your order contains these items for the shipping carrier you selected, we will re-route your order via another carrier to ensure it arrives safely. This may require additional shipping time.
• • All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only.
• • Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.
• • It can take a few days following order shipment before the Tracking number becomes active on the courier's system. If the information has not appeared on the courier's website, please try again later.
• • GearBest ships all packages from our warehouse and distribution center.
• • At Gearbest, FREE shipping via Flat Rate Shipping is available for all items. However if the item(s) is too large, they must be shipped using Standard Shipping or Expedited Shipping instead; an additional shipping fee will be applied in such cases.
  
  We want you to love our products as much as we do. Our warranties ensure you have a fantastic experience while giving you total peace of mind.
  
  Most items sold by GearBest are covered by the following comprehensive product warranties:
  
  45 Day Money Back Guarantee
  1. In the unlikely situation that your product is faulty, you can send it back for a refund within 45 days of receiving it. Return shipping reimbursement is unavailable.
  
  2. If the product works (but you do not wish to retain it) you can also send it back within a 45 day period for a refund. A 15% restocking and handling fee will be charged. Return shipping reimbursement is unavailable.
  
  One Year Free Repair Warranty
  Unless otherwise noted on the product page, product warranty is one year counted from the date of purchase.
  
  Within one year of the purchase date, buyers can return items for free repairs. Buyers pay the shipping fees for sending the item back, while we pay for the shipping fees for sending the repaired item back to the buyer.
  
  Dead on Arrival (DOA)
  Contact us for RMA authorization, within 5 days of receiving the item, and ship the product back via the least expensive method. The item will be exchanged with a replacement.
  
  Out of Warranty Repairs
  Items older than within one year months can still be returned for repair. Customers are responsible for shipping charges both ways. The buyer must pay the reshipping fee to us before the item is authorized for repair.
  
  Note: If the buyer has damaged the item(s) and some components need to be changed, we will charge for the original value of the components.
  
  Other special product warranty:
  This applies to: men’s clothing, shoes, watches, flashlights, phone and tablet accessories.
  
  Returns for the above categories can only be accepted within 7 days from the date you received the item. This is for exchange or store credit only if they arrive damaged, are defective, or are the wrong item(s).Relevant merchandise must be returned unworn with tags intact along with a completed RMA form.
  
  For custom made products
  Custom made products may not be returned for a refund or exchange; unless received damaged, defective, or the wrong item(s).
  
  For items continuously returned, we may charge a 50% restocking fee.
  
  Lifetime Technical Support
  Reliable, helpful and flexible, GearBest offers basic technical support over the lifetime of your piece of gear. Buy with confidence and enjoy the support you deserve.
  
  

 

free shipping to Thailand?

 

Yes, free shipping with registered airmail.